RICHWOOD NURSING & REHABilitation | Assisted Living
Assisted Living Frequently Asked Questions
Browse Richwood Nursing & Rehab’s FAQs to learn more about our facility, living here, and insurance questions. No matter what assisted living questions you have, we’re happy to answer them.
At Richwood Assisted Living, we understand that choosing the right assisted living community comes with important questions. We’re here to answer all your assisted living questions about our services, amenities, floor plans, and the personalized care we offer in La Grange, Kentucky, so you and your family can feel confident and informed every step of the way.
Getting Started
Who should I call to get started?
Please contact us to talk to us by phone or schedule a video chat. We’re excited to get to know you better and answer any questions you might have while also introducing you to our incredible staff members.
What articles of clothing should we bring?
We recommend you bring a pair of comfortable shoes and at least seven days’ worth of comfortable clothing, including pajamas and undergarments.
Can I bring personal belongings?
We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable.
Healthcare Services
Does Richwood offer rehabilitation?
Yes – At the skilled nursing side of our Richwood Nursing & Rehab campus, your successful recovery and quick return home is our top priority. Our amazing therapy team provides a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week.
When will the doctor see me?
Physicians typically visit new patients within 24 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you.
How often will I have therapy?
Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission. They will receive therapy up to five times per week. This frequency can be altered to fit a patient’s needs.
Amenities
Are activities available?
We offer scheduled activities seven days a week for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.
What is your dining program like?
At Richwood, we’re proud to offer restaurant-style dining with meals designed by our full-time, in-house Registered Dietitian. These meals are crafted to be delicious while also considering the patient’s dietary needs so that each meal supports their recovery goals.
Policies
What is your visitor policy?
At Richwood, we believe that family and friends play a critical role in our residents’ emotional and physical wellbeing. Contact us for the most current, detailed information regarding available visitation options.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.