Horrible facility for staff and residents!

Very unprofessional if you call after 430. You receive a vm and are unable to speak to anyone..must be nice to have an 8-430 job in a nursing home.

The nurses here are attentive to the residents unlike many places that ignore or take too long to respond to needs in a timely manner.

The care and attention given by the staff at Richwood is everything you would hope for if you had to be at a rehab facility

My father was there for almost a year after a stroke. He wanted to go to a facility in the area where his friends are. His nurse was good. There are no other good things to say about Richwood. I got him out as soon as I saw how residents were treated. They are about taking your very hard earned money and giving back very little. It is a shame. They should not be in business for the purpose of making money by taking advantage of those who don’t know there are other options. Do NOT put a loved one in this facility.

It’s a nursing home. Is there such a thing as 5 stars for a place like this? Fully staffed. Everybody is nice. Clean.

My experience at Richwood has had bads with its goods but nurse Christina is a helpful person that has passion about what she does and is the best nurses aid Sanela is great help on what ever I need with no complaints nurse aid Kim is also great help and is passionate about her work

My experience at richwood has been up and down but with the staff of sanela she goes over and be on to let you know that she is there for you Josh is the a very good person and dont ever hate to help Kim is always ready to help you with anything the nurse Christina is the best she helped in so many ways and cares alot and there is more that are good but those are my most appreciated thank you all so much

Brad,Violet, Ilivea, and Amber are an asset to the facilty. If I had a healthcare business i would be after them. I am glad I chose Richwood for my rehab stay. One thing they need to work on is the food. The staff and everyone here made my visit very pleasant.

I want to compliment Annabell Chaffin in the business office. In the past I had problems getting statements submitted to my insurance company which created a real problem for me. When she took over I never had another problem. I certainly appreciate her timely efficiency.

I want to thank Amber for making it painless helping me to get my sister to Kentucky from Florida. The administration bent over backwards to give Karen and my family 11/2 years of spending time as a family instead of alone in Florida. For the nurses and the staff that cared for her were so personable and interested in her well being that I never worried if she was being cared for. Thank you for being the kind of place that treats you with respect to both patients and their families.

Richwood goes beyond expectations on caring for their residents. Staff get to know their residents one on one and treat them like family. Highly recommended for loved ones.

This place deserves 0 stars. My mom was here for only 3 weeks and in that time, lost a lot of weight and her baseline functioning severely declined. She has suffered several strokes and is unable to speak or walk. The staff never called or asked when I was there, how to communicate, what her baseline was, never discussed goals or got to know her. I didn’t even talk to a member of the therapy team until the day of discharge. They never came to the care plan meeting and never called to update me on progress… I guess because she was never progressing. I highly doubt she worked with therapy much at all. Every time I went to go visit, which was any hour of the day, she was just laying in bed. They never got to know her or learned how to communicate. They didn’t even turn on her TV. So she just laid there staring at a wall, listening to her roommate talk loudly. Now we have to start all over again to get her back to how she was. All nursing staff was agency, so it was someone new daily. Never again!!!! Don’t take your loved ones here.

My son went to Richwood under Hospice care. Everyone there was extremly helpful and thoughtful. He had excellent care. They moved him to a private room at the end so the family could stay with him 24, 7. A few of the nurses even followed him to visit after he was moved off thier floor. I would rate them as high as possible.

Great staff!

Please do not sentence any loved one to Richwood. They have many problems, but the corker tonight was that—despite the fact that I am one door down from the nurses station—I waited over an hour for an aide to respond to the light, only to have them bark at me as if I were asking for the sun and the moon when I simply needed a pack of wipes to effectively utilize the commode chair. They said it was impossible for anyone to leave the building and go out to the shed and get a pack of wipes. Well OK. It might’ve been helpful to receive some level of prior notice that such essential things were magically impossible. I asked for toilet paper. They said it was impossible for anyone to leave the building and go get a roll of toilet paper from the shed. I asked how I was supposed to clean myself after using the commode chair. They offered a wet washrag and towel. Sadly no, I am not joking, and I surely could not make this up! Apparently Richwood has reverted to the 17th century. This combined with the daily joy of one patient being allowed to bellow endlessly, taking away from other residents yet another night of sleep, as he has for weeks now since obviously nobody else here has any rights. This is part of the reason I am not improving in my current bout with Covid – which I caught right here. And now they have blessed him with a chair, so he can roll about and run into your door and bellow right outside your door, which is a bit disconcerting to say the very least. Please don’t let anyone you care about end up here, as this is only the tip of the iceberg of evident overall management failures with this corporation.

I took my daughter to see her father there today. He reported that last night he had a bowel movement and it was hours before someone came to help and he is completely bedridden and receiving palliative care. He also reported being fed chicken noodle soup for 3 days. I noticed that the gentleman next to him didn’t even have a sheet on his bed. When he was in a private room, his care was better. In the 300 wing care seems to be lacking. Sis I mention he is doing dialysis treatments 3 days a week for end stage kidney disease? He may be at the end of his life, but neglected care is never acceptable.

My dad went here for rehab and I was disgusted as to how they treated him. Staff members with the exception of a few were rude and unprofessional. They did not care about their patients. My dad was treated horrible didn’t get bathed for over a week and a half even though we asked multiple times. Barely got any rehab and worse off leaving than when he arrived. Don’t send your loved ones here if you don’t have too.

My grandfather went here for “rehab.” Though, I was informed by my grandmother that they hardly worked with him. He was in bed most the time. Every time she arrived, his urine bag (urostomy) was full and not being changed. He wasn’t being given water when he requested. He got discharged yesterday, and had more trouble walking now than he did before arriving.

I would like to give them zero stars. I had my mother there for two months during 2020. It was a horrible experience for both of us. No one EVER called me back when I called to check on my mom. They did not care for her very well all. She was wet almost every time I talked with her. They lied to me about the number of people that had died or been sick with COVID-19. They told me they had only one person who had COVID and they recovered and returned to Richwood. Turns out they were a hotspot for COVID in Oldham Co. and 7 people had died. They also lost(I think maybe stole) all of my mother’s dresses when I picked her up to go to a better facility. She had absolutely only the dress on her back to go to the new home. I had to buy all new clothes. They have since gotten a new director so I hope things are better now.

Me and my mother went here to see my grandmother we was able to get in cause some left a umbrella in the door we waited in the front office for 30 mins then the only person who came up was an elderly man with a black eye and a Walker trying to leave saying his ride was here we had to do everything we could to stop him from leaving cause it was cold outside and he had nothing warm on so my mom tried calling the section where my grandmother was in and another elderly person answered the phone ! Finally a nurse showed up and go the elderly man that was trying to leave to head back to his room then see told us she would take us to see my grandma we get half way there then she tells us went can’t because she isn’t on hospuris but we can talk to her outside through her window we drop off a Facebook portal and some of her favorite candies cause all her stuff had gotten stole they were supposed to hook up the portal for her but didnt she hadn’t eaten and was very cold and had nothing on but one little sheet we kept trying to call the office again to tell them to get her some food and a blanket and they didn’t answer the phone yet again I felt so helpless not being able to do anything for her my uncle put her in this facility because my me and my mother dont have the money to care for her but this is ridiculous to see that she isn’t being cared for properly this place is a joke and the are completely under staff I’ve tried contacting my uncle but him and my mother aren’t on good terms and he wont talk to me either . I would not recommend sending any of your family members there