Richwood Nursing & Rehab
Frequently Asked Questions
Find answers to Richwood Nursing & Rehab frequently asked questions about our skilled nursing facility in La Grange, Kentucky, our policies, amenities, services, and insurance.
Getting Started
How to begin your journey at Richwood Nursing & Rehab.
Insurance & Billing
Learn more about accepted our accepted payment methods.
Healthcare Services
Learn more about rehab and nursing services at Richwood Nursing & Rehab.
Amenities
Find out about amenities like dining info, activities, and comforts of home.
Policies
Learn more about the policies at Richwood Nursing & Rehab.
Questions & Concerns
How to contact Richwood regarding concerns or questions.
Getting Started
Who should I call to get started?
Please contact us to talk to us by phone or schedule a video chat. We’re excited to get to know you better and answer any questions you might have while also introducing you to our incredible staff members.
Can I bring personal clothing and belongings?
We recommend you to bring a pair of comfortable shoes and at least seven days worth of comfortable clothing including pajamas and undergarments. We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable.
Do I need to bring my medications?
No, you do not need to bring your own medications unless specifically told to do so. Upon admission, we will order your medications using our off-site, local pharmacy, then securely store them on-site to ensure safety. We partner with a local pharmacy so that we can fill your prescriptions quickly.
How do I start the admissions process?
Contact our team to discuss availability, care needs, and the admissions process. We can help answer skilled nursing facility questions and explain what documentation may be needed to get started.
Insurance & Billing
What insurances do you accept?
We are proud to accept private pay, all PPOs, and a wide range of HMOs including Intermountain Healthcare (formerly HealthCare Partners), OptumCare, Medicare, Medicaid, Tricare, private pay, and more. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan’s benefits.
Who do I talk to about questions in regard to financials, billing, and/or admissions paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the required forms on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
Healthcare Services
Does Richwood offer rehabilitation?
Yes. At Richwood Nursing & Rehab, your successful recovery and quick return home is our top priority. Our amazing therapy team provides a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week.
When will the doctor see me?
Physicians typically visit new patients within 24 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you.
How often will I have therapy?
Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission and will receive therapy up to five times per week. This frequency can be altered to fit a patient’s needs.
How long is a typical stay?
Each case is different and unique. Patient progress is reviewed weekly by our interdisciplinary team of nurses, therapists, and dietitians. Our main goal is for you to reach your highest level of independence, and we will keep you updated on your progress and potential timeline throughout your stay with us.
Amenities
What is your dining program like?
At Richwood, we’re proud to offer restaurant-style dining with meals designed by our full-time, in-house Registered Dietitian. These meals are crafted to be delicious while also considering the patient’s dietary needs so that each meal supports their recovery goals.
Are activities available?
We offer scheduled activities seven days a week for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.
What role does Social Services play?
Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and individual therapy.
Policies
What is your visitor policy?
At Richwood, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Contact us for the most current, detailed information regarding available visitation options.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.